Comments on: All The Many Ways Amazon So Very Failed the Weekend « Whatever http://jimstitzel.com/2010/02/all-the-many-ways-amazon-so-very-failed-the-weekend-%c2%ab-whatever/ Web, Graphic, and WordPress Design Wed, 18 Aug 2010 22:27:34 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jim Stitzel http://jimstitzel.com/2010/02/all-the-many-ways-amazon-so-very-failed-the-weekend-%c2%ab-whatever/comment-page-1/#comment-37 Jim Stitzel Mon, 01 Feb 2010 19:47:54 +0000 http://jimstitzel.com/?p=936#comment-37 Yeah, it's the kind of thing that seriously gives me pause about ever using Amazon again. I'm more than happy to give my business to Barnes & Noble or other small, brick-and-mortar stores in the area. My recent post <a href="http:\/\/feedproxy.google.com\/~r\/Reclaimer\/~3\/0NlNkNesdgo\/" target="_blank">240 – Pure</a> Yeah, it's the kind of thing that seriously gives me pause about ever using Amazon again. I'm more than happy to give my business to Barnes & Noble or other small, brick-and-mortar stores in the area.
My recent post 240 – Pure

]]> By: Curt Emanuel http://jimstitzel.com/2010/02/all-the-many-ways-amazon-so-very-failed-the-weekend-%c2%ab-whatever/comment-page-1/#comment-36 Curt Emanuel Mon, 01 Feb 2010 19:45:26 +0000 http://jimstitzel.com/?p=936#comment-36 I quit using Amazon a few months ago. I ordered some books and evidently for one of them I somehow had ordered 2 copies rather than 1 - I'll take the blame because whether I inadvertently marked 2 or it was a glitch, I could have checked the order right before I sent it in and fixed it. OK, so I get my package - 3 books I ordered plus an extra copy. They're wrapped in plastic. I unwrap 'em, see I have two of one book, tuck it back in the plastic, put it in the box, go online and get my return label. I have to pay the shipping which makes sense - it was my screwup. My reimbursement was for half the value - apparently my removing the book from the plastic, then putting it right back in without ever even opening it meant it was not "in its original undamaged condition." Since then my online purchasing has been through B&N. Saddest is it also takes me off Abebooks which Amazon now owns - but there are other online used book options. They lost over a thousand dollar a year customer with that move. I quit using Amazon a few months ago. I ordered some books and evidently for one of them I somehow had ordered 2 copies rather than 1 – I'll take the blame because whether I inadvertently marked 2 or it was a glitch, I could have checked the order right before I sent it in and fixed it.

OK, so I get my package – 3 books I ordered plus an extra copy. They're wrapped in plastic. I unwrap 'em, see I have two of one book, tuck it back in the plastic, put it in the box, go online and get my return label. I have to pay the shipping which makes sense – it was my screwup.

My reimbursement was for half the value – apparently my removing the book from the plastic, then putting it right back in without ever even opening it meant it was not "in its original undamaged condition." Since then my online purchasing has been through B&N. Saddest is it also takes me off Abebooks which Amazon now owns – but there are other online used book options.

They lost over a thousand dollar a year customer with that move.

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